MSN Bots

Companies are more than ever incorporating virtual assistants as part of their interactive front office of the helpdesk or call center, for example for the most frequently asked questions.

You can record the dialogue for later analysis to improve customer service.

Bitlibre has developed the Kindertelefoon-buddy. Children can add the buddy to their list of friends in Windows Live Messenger.

ING uses the chatbot to service their client's who are active on MSN. Bank account holders can access the personal bank balance information, view transactions and access information about ING products and services via Windows Live Messenger.